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Exchange & Returns

Exchange & Returns

Free Exchange & Returns

Do you want to exchange your ordered surf items for another size or colour? After receipt of your order you have 30 days to consider your purchase. The items must be unused and packed in the original packaging with original price tags or stickers. We do not consider the trying on of clothing as use. For the exchange of your ordered goods you do not have to pay extra freight costs.

Returns

Returns must also be unused and packed in the original packaging with price tags included.
Return or exchange of goods is very simple. Depending on the carrier, there are two possibilities.

  • UPS: In your package you will find an extra label for return sending. There is an explanation on the label on how to go about returning goods to Telstar free of charge.

  • PostNL: On the packing slip you will find four return address stickers. Stick one of the stickers near the original address sticker and cross out the original address details to be clear of the intended address. 

Return address:

Telstarsurf
Antwoordnummer 2024
3840 XA Ermelo