PRICE GUARANTEE

Unless explicitly stated otherwise, the Dutch legal warranty regulations apply. This means a one-year manufacturer's warranty on all surf equipment. There are exceptions where brands like Duotone offer a 2-year warranty on specific items.

PRICE GUARANTEE

Telstar Surf always aims to offer the best possible prices. However, it's not always possible to adjust all prices in a timely manner compared to other surf shops. To avoid overpayment, you can take advantage of the price guarantee. At Telstar Surf, we have clear standards for our customers and ourselves regarding the lowest price guarantee to prevent confusion and maintain transparency. See below to check if your product meets the conditions of our price guarantee.

Conditions for obtaining the lowest price guarantee:

  1. The product must be 100% identical, meaning the brand, type, size, color, and year. If any of these factors are missing, the product is not considered identical, and the lowest price guarantee does not apply.
  2. The product must be in stock with the other provider.
  3. It must be a new product.
  4. The price guarantee takes into account the total price. The price of the product plus the shipping costs together determine the total price. Telstar Surf matches the price based on the total price (product + shipping costs).
  5. Is it a discount offer at another shop or store? No problem! We match the price.*

Do the above conditions apply? Don't wait and send an email to customerservice@telstarsurf.com for a personalized discount code. Please don't forget to include the link to the offer in your email!

How long is the price guarantee valid?

  • The price guarantee remains valid even after your purchase. You have the right to our lowest price guarantee for up to 15 days after your purchase, provided it meets the above conditions.

How can I claim the lowest price guarantee?

  • Have you found new kitesurfing or windsurfing gear cheaper elsewhere and does it meet the above-mentioned conditions? Then send an email to klantenservice@telstarsurf.nl with a link and a clear description of the brand, type, size, color, and year.

If I used the lowest price guarantee when purchasing my product, can I still return it?

* Telstar Surf reserves the right to reject the 'price guarantee request'.