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Ordering & delivery

Ordering & delivery

Ordering

You can order online via www.telstarsurf.com 24 hours a day, 7 days a week. Ordering is easy and self explanatory. You can follow the steps below to shop in our online surfshop.

  1. In the online surfshop click on the article of choice.
  2. On this product page you can find product information and photos.
  3. If you want to order the product, then select the desired size and colour and click on “In shoppingcart”.
  4. At the top of the screen you will see the article appear in the shoppingcart. You can then “continue shopping” and /or go to the “next step”.
  5. Continue shopping: this works the same way as described above. Every article ordered shall, through clicking on it, automatically appear in the shopping cart. You will also see the total value of the items ordered in the shopping cart.
  6. To order: click on “next step’’ in the shopping cart.
  7. To complete your order you need to log in. If you are ordering for the first time with Telstarsurf you must fill in your details so that we can register you. You will automatically receive a confirmation of your registration by email. If you have previously placed an order on the site then you only have to log in. After registering or logging in then go further to “method of payment’’ by clicking on “next step”.
  8. Here you can choose your desired payment method and bank. Now you have the choice to pay via Sofortpay, Paypal or Credit Card.
  9. If your payment is successful your order is saved and you will see the confirmation of your order and you will also receive confirmation via email. Your order is placed and the surf items are prepared for delivery.

 

Delivery

Delivery: orders placed before 15:00 we try to deliverto your home within two - four working days via UPS. Unfortunately we cannot guarantee this delivery time because it is dependent on various external factors.

Surf items that are considered as being for “special” transport can cause somewhat of a delay. Such items are those with a length greater than 175cm. Allow for a possible extra delivery time of 1 to 2 days.

WEB-ONLY ARTICLES

Web-only articles are not available at that time in the Telstarsurf surfshop.  They can be ordered via our online surfshop and are delivered direct via the supplier to your delivery address.  If there are more articles in your order then the order will be delivered seperately.

The web-only articles are in stock at the supplier, therefore will also have the same delivery time.  Web-only articles are recognisable by the star behind the article.