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Terms & Condtions

Terms & Condtions

Applicability Terms & Conditions

These terms and conditions are applicable to all agreements that you have with Telstarsurf, whether that has to do with delivery of products or the use of services. Through placing an order with Telstarsurf, you are agreeing to all of the terms and conditions.

1. Delivery and Delivery Costs

Telstarsurf delivers all articles through UPS providing that the goods are in stock. The delivery time of an article takes, as a general rule, two to four working days from the date of the placement of an order, with the only exception being substantially long cargo. 

If you receive articles that you have not ordered then you are advised to inform Telstarsurf as soon as possible. Any inaccuracies in any details that have originated from Telstarsurf must be made known as soon as possible to Telstarsurf. Also any changes or inaccuracies with your own details that you have provided must be made known.
Shipping Costs

2. Prices and payment options

The prices at the time of ordering an article are applicable. All prices are inclusive of the statutory goods and sales tax, but exclusive of any delivery cost. The articles can be paid with Sofortpay, Paypal or credit card. 

3. Right to free exchange or refund

Keep in mind that in the case of refund or exchange, that the supplied articles may only be ‘used’ exclusively to the extent of inspecting, checking or trying the product, as is the case in the store when selecting a product prior to purchase. Articles must be returned with the original labels and tags. In the case of devaluation of an article due to a form of use other than what is described above, Telstarsurf reserves the right to demand from you a reasonable reimbursement or amount of compensation.

After a period of 30 days you cannot return your purchase without reason. It is your responsibility to prove that you are making use of your right to return period, therefore we advise that you are in possession of a receipt, deposit slip or a comparable document.

If an order is not delivered within 30 days, you can cancel it without cost.
Any amount paid back to you in the case of return or cancellation will be deposited into your bank account within 10 days.

Return Address:

Telstarsurf
Palmbosweg 16-20
3583 LB Ermelo
Holland

In the case of devaluation of an article, Telstarsurf can demand reimbursement for damage. This does not apply only if the devaluation of an article is the result of trying on or checking the article, so as possibly could be the case in a store.

4. Refusal of order

Telstarsurf reserves the right not to accept an online order and the decision not to do so is completely the choice of Telstarsurf, without explanation. If an order is refused you will be informed immediately by Telstarsurf.

5. Protection of personal details and creditors

The details that are required for the settlement of your order are stored and in the process of the settlement of your order can be potentially circulated to enterprises that are affiliated with Telstarsurf, or businesses that consist of our service providers.

Telstarsurf reserves the right to conduct an analysis with the personal details that you have provided. Naturally any personal details are handled in a strictly confidential manner, and protection of privacy laws are respected by Telstarsurf. Telstarsurf will not sell your personal details to a third party.

In cases where your personal details are provided by us to a third party, the third party has no right to use those details for any other use than the their assigned task. The third parties that Testarsurf works with are bound to Telstar’s terms and conditions, in which your privacy is guaranteed.

If you have subscribed to receive the Telstarsurf Newsletter, Telstarsurf will use your personal details, aside from the cases described above, for their own advertising purposes. If you don’t appreciate the unsolicited use of your details, then you can at any time via post or email, unsubscribe from the newsletter and object to further use of your personal details for commercial purposes. You may unsubscribe at each and any receipt of the newsletter.

6. Warranty

Unless otherwise agreed, the legally established Netherlands warranty regulations are applicable. 

7. Liability

Telstarsurf does not accept any liability for any damage other than what is covered by Telstarsurf’s liability insurance, or as far as the insurer deems a case appropriate to grant compensation. Additionally, the liability is further limited to the maximum amount of the purchase price of the relevant article/s. In no event shall the compensation referred to in this paragraph exceed €1,000.

Telstarsurf is in no case liable for consequential damages.

8. Circumstances beyond control

In a situation of circumstances beyond ones control, the obligations of Telstarsurf become adjourned. If the period in which the circumstances beyond control apply exceeds two months, both you and Telstarsurf have the right, without any obligation, to negate any agreement of payment of compensation. There is cause of circumstances beyond control, among other, in cases of industrial strikes, disturbances in transport and import/export prohibitions, regardless if this occurs through Telstarsurf or its service providers.

9. Privacy

The details that are required for the settlement of your order are stored, and in the process of the settlement of your order can be potentially circulated to enterprises that are affiliated with Telstarsurf, or businesses that consist of our service providers.

Telstarsurf reserves the right to conduct an analysis with the personal details that you have provided and to offer an alternative method of payment on the basis of information acquired. Any results or findings of such analysis will remain confidential.

All of your details are handled in a strictly confidential manner, and protection of privacy laws are respected. Telstarsurf will not sell your personal details to a third party. In cases where your personal details are provided by us to a third party, the third party has no right to use those details for any other use than their assigned task. The third parties that Testarsurf are affiliated with are bound to Telstar’s terms and conditions, in which your privacy is guaranteed.

If you have subscribed to receive the Telstarsurf Newsletter, Telstarsurf will use your personal details, aside from the cases described above, for their own advertising purposes. If you don’t appreciate the unsolicited use of your details, then you can at any time via post or email (email customerservice@telstarsurf.com, subject unsubscribe newsletter), unsubscribe from the newsletter and object to further use of your personal details for commercial purposes. You may unsubscribe at each and any receipt of the newsletter.  

Disclaimer

This website is compiled with the greatest possible correctness and accuracy. Telstarsurf is in no way liable for any direct or indirect damage that may occur through the use of the information provided. We are completely aware of our responsibility to provide the most reliable information possible, however, we cannot accept any liability for inaccuracies that possibly appear in the information or publications.

Privacy Statement

The personal details that you fill in on the website will be used only for the obvious objective where the information is requested. These details will not be provided to any third party.

Intellectual Property Rights

We reserve all rights (including copyrights, trademark rights, and patents) in relation to information presented on this website (including texts, graphic material and logos).

Except for downloading and printing of the provided information for personal use, there may be nothing copied from this website and saved in a data file, in any way or form, albeit electronic, digital, mechanic, manual, photographic or any other form, without written permission from Telstarsurf.

The information provided on this website will be regularly be changed or adjusted. These changes can occur at any time with immediate effect and without any form of notice.

All of the information placed on the Telstarsurf website is carefully sought with the intention of fulfilling the obligations of copyright laws in regards to the use of text and existing illustrations. May there be someone who wishes to assert claims on one of the texts or illustrations, then he or she can contact us.