ORDERING AND DELIVERY

Delivery and ordering

Orders placed before 15:00 we try to deliver to your home within two - four working days via UPS. Unfortunately we cannot guarantee this delivery time because it is dependent on various external factors.

Surf items that are considered as being for “special” transport can cause somewhat of a delay. Such items are those with a length greater than 175cm. Allow for a possible extra delivery time of 1 to 2 days.

Drop-ship items come directly from our suppliers to you. Please be aware that these items often take longer to arrive compared to items delivered from our own store.

Pickup at the surf shop

Do you live near the surf shop, or are you planning to visit for surfing? Then picking up your order at our store might be even more interesting. The significant advantage is that you won't have to pay any shipping costs. Additionally, you can receive extra guidance from our staff in the surf shop while enjoying a nice cup of coffee.

At Telstar Surf, we have various shipping costs depending on the items you've purchased. Please check out our international shipping costs.

Dropshipment items

Items marked as "from the supplier" are temporarily not available in our physical surf shop. However, you can still order these items online. When you place an order, the item will be sent directly to your delivery address from the supplier. If you've ordered multiple items, it's possible that you will receive them separately. There are no additional shipping costs for drop-ship items. However, the delivery time may be slightly longer because some items come from abroad.

Questions or in need of advice?

For questions or advice, please email customerservice@telstarsurf.com or call +31-341-553320.

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