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returns

RETURNS

Returning products is possible up to 30 days after recveing your items. We like to see the products unused and intact. The costs for returning are equal to the paid shipping costs with a minimum of €3,95 each return. We deduct the return costs from the amount to be refunded. You can expect the amount of the returned items on your account within 14 working days. Easily return your product(s) by downloading the attachment added in the email. Here you will find a form with the upfollowing steps:

In general, most people make use of a UPS Access Point. These can be found in many places and are not time-bound. Not sure where an Access Point is near you?  Click here for all UPS locations.

Send Your Package in a different Way? 

Do you want to return your package in a different way? No worries! Below are two other options to get your package safely to Telstar Surf

- Have your package collected: to collect your package, you must place the item in the packaging together with labels in the box. Stick the supplied address stickers on the box (see attachment in the email). Then register the package here. The UPS delivery person will pick up the package at the time and date select by you.

- Come by the store: are you able to visit us? Or do you want to exchange the product? Then it is also possible to return your package in our physical store. Our employees are happy to talk to you and help you (if desired) with finding the right product.

Signing up your UPS PACKAGE ONLINE

You only need to fill in the green fields. The entered data is an example.

Return from Germany - click here
Return from France - click here
Return from Great-Britain - click here
Return from Denmark -  click here
Return from Italy -  click here
Return from Austria -  click here
Return from Ireland -  click here
Return from Sweden -  click here
Return from Finland -  click here
Return from Spain -  click here
Return from Portugal -  click here
Return from Poland -  click here
Return from Hungary -  click here
Return from Latvia -  click here
Return from Lithuania -  click here
Return from Greece -  click here
Return from Slovenia -  click here
Return from Romania -  click here
Return from Czech Republic -  click here

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