How does the return process work?
You can return products within 30 days of receiving them. We prefer the products to be unused and in good condition. The return costs are equal to the paid shipping costs, with a minimum of €3.95. We will deduct the return costs from the refunded amount. You can expect the amount of the returned items to be credited to your account within 14 working days.
Easily return your product(s) by including the return form you received with your order in your return shipment and affix the return label to the box. To guide you through this process, we've outlined the steps below:
In general, the most commonly used option is a UPS Access Point. These can be found in many locations and are not bound by specific opening hours. If you're unsure about the location of a UPS Access Point near you, you can check here for all UPS locations.
DO YOU WANT TO RETURN YOUR PACKAGE IN A DIFFERENT WAY?
Would you like to return your package in a different way? You can! Here are two other options to safely return your package to Telstar Surf.
- Have your package picked up: To have your package picked up, place the item in its packaging along with labels in the box. Attach the provided address labels to the box (see attachment in the email). Then, register the package online here. The UPS delivery person will pick up the package at the time you specify.
- Visit our store: If you have the opportunity to visit our physical store, or if you want to exchange the product, you can also drop off your return package at our physical store. Our staff will be happy to assist you and help you find the right product if desired. Convenient, right?
UPS PACKAGE ONLINE REGISTRATION
You only need to fill in the fields marked by the green arrow. The filled-in details are an example.